A practical guide to letting well.

Working out an indicative rent, and what the property needs before it is marketed.

Confirm in writingWho arranges and pays for any preparation work, and what condition the property is marketed in.

Advertising the property, handling enquiries and keeping a record of interest.

Confirm in writingWhich advertising channels are used, who produces the listing content, and who responds to enquiries.

Arranging viewings and carrying out the checks a landlord relies on before accepting an applicant.

Confirm in writingWho attends viewings, which checks are carried out, and who makes the final decision on an applicant.

Preparing the tenancy agreement, taking the deposit and protecting it in an approved scheme.

Confirm in writingWho prepares the agreement, which deposit scheme is used, and who serves the prescribed information.

Collecting the rent, passing it on and providing a statement you can keep.

Confirm in writingWhen rent is passed on, how statements are issued, and what happens if a payment is late or missed.

Being the route a tenant uses for everyday questions about the tenancy.

Confirm in writingWho the tenant contacts, and what is referred back to you for a decision.

Receiving repair reports and arranging for work to be carried out.

Confirm in writingThe spending limit above which you are asked first, who instructs the contractor, and who they invoice.

Keeping track of the safety and energy documents a tenancy needs, and when they expire.

Confirm in writingWhich documents Dukes arranges, which you arrange, and who holds the originals. The legal duty remains yours.

Visiting the property during the tenancy and reporting what was found.

Confirm in writingHow often inspections happen, what is reported, and how access is arranged with the tenant.

Changes during the tenancy, notice, check-out and the return of the deposit.

Confirm in writingWho handles a change of tenant, who deals with notice, and how a deposit dispute is handled.