Let Only
A setup-only service name confirmed by the client. Exact scope pending confirmation.
- Scope
- Awaiting confirmation
- Fee or calculation
- Awaiting confirmation
- VAT treatment
- Awaiting confirmation
- Exclusions
- Awaiting confirmation
Landlords · canonical document
See the service, scope and applicable fees before you decide.
This is the page a landlord should be able to read before deciding anything, and the page a portal advert should link to. It stays one document so the website, print and any enquiry route can never quote different numbers.
Pending client evidence Fee schedule pending client approval — design demonstration only. No amount, percentage, calculation method or VAT treatment appears anywhere in this prototype.
Three matched details: prepare, agree, hand over the keys
Replace with three stills shot in one session.
Full specification
- Purpose
- Three detail stills that explain the sequence without inventing outcomes.
- Subject
- Three matched close details: (1) a window being cleaned in an empty room, (2) two people's hands either side of a printed document on a table, faces out of frame, (3) a key being set down on a worktop.
- Focal point
- Centre of each detail
- Motion
- None individually. The connecting process line draws once over 400ms.
- Source
- AI concept media permitted for the private demo
- Must never imply
- Hands must not be presented as Dukes staff or a real client. No signature, no legible contract wording.
- Alt intention
- Decorative. Each process step is fully described in text.
- Accepted when
- Consistent light, lens and grade across all three; each under 120KB at delivered size.
01
Scope
What every package will have to state
These are the fields that make a schedule usable. A package cannot be published until all of them are filled for that package.
-
Who it is for
The landlord situation the package suits.
Awaiting confirmation
-
What Dukes performs
The tasks Dukes actually carries out.
Awaiting confirmation
-
What stays with the landlord
The duties that remain the owner's, whatever the service.
Awaiting confirmation
-
Amount or calculation
A tax-inclusive amount, or a clear method where an amount cannot be fixed.
Awaiting confirmation
-
Payer
Who is charged.
Awaiting confirmation
-
Frequency and timing
When it applies and how often.
Awaiting confirmation
-
VAT treatment
Stated explicitly, not implied.
Awaiting confirmation
-
Minimum term
Where one applies.
Awaiting confirmation
-
Exclusions and extras
Optional services and third-party costs.
Awaiting confirmation
02
Packages
The four named services
Rent Collection
A rent-collection service name confirmed by the client. Exact scope pending confirmation.
- Scope
- Awaiting confirmation
- Fee or calculation
- Awaiting confirmation
- VAT treatment
- Awaiting confirmation
- Exclusions
- Awaiting confirmation
Fully Managed
A management service name confirmed by the client. Exact scope pending confirmation.
- Scope
- Awaiting confirmation
- Fee or calculation
- Awaiting confirmation
- VAT treatment
- Awaiting confirmation
- Exclusions
- Awaiting confirmation
Guaranteed Rent
A separately explained service name confirmed by the client. Contracting model and terms pending.
- Scope
- Awaiting confirmation
- Fee or calculation
- Awaiting confirmation
- VAT treatment
- Awaiting confirmation
- Exclusions
- Awaiting confirmation
The buttons say “ask about”, not “choose” or “buy”. Sending an enquiry does not instruct a service.
03
Why this page matters
The legal position, stated plainly
Letting agents must publish a list of fees charged to landlords and tenants, showing the amount inclusive of tax or a clear calculation method. Current guidance was updated on 7 July 2026 and reflects changes in force from 1 May 2026.
The client asked that percentages are not published. That instruction is respected here. It does not remove the separate legal duty to disclose the actual charges accurately once they are supplied.
Read the current GOV.UK fee guidance (opens in a new tab)
This is a design specification, not legal advice. The published version needs a named commercial owner, a legal reviewer, an effective date and a review date.
How money and complaints are meant to be protected
Consumer protection schemes
What protects you if something goes wrong, and where to escalate.
-
Property redress scheme
An approved independent scheme that considers a complaint once the agent's own procedure is finished.
- Entity
- [Scheme, member entity and branches pending client evidence]
- Reference
- [Membership number pending client evidence]
- Verified
- Not yet verified
Pending client evidence Needed: Current certificate, exact member name, membership number, covered branches, expiry date, register link and the scheme's current approved logo.
No link is shown, because no verified destination exists yet.
-
Client money protection
Protection required in England where a letting or property-management agent holds client money.
- Entity
- [Scheme and covered entity pending client evidence]
- Reference
- [Membership number and certificate pending client evidence]
- Verified
- Not yet verified
Pending client evidence Needed: Written confirmation of whether client money is held, then the current certificate, scheme name, membership number, covered branches and expiry date.
No link is shown, because no verified destination exists yet.
-
Information Commissioner's Office
The UK data protection regulator. Registration, where required, is a fee entry — not an accreditation.
- Entity
- [Controller registration or documented exemption assessment pending]
- Reference
- [ICO reference pending client evidence]
- Verified
- Not yet verified
Pending client evidence Needed: The registration reference or a recorded exemption assessment, plus the confirmed controller identity for the privacy notice.
No link is shown, because no verified destination exists yet.
-
HMRC anti-money-laundering supervision
Supervision that applies to in-scope estate agency and higher-value letting activity. It is not a quality award.
- Entity
- [Supervised entity and status pending client evidence]
- Reference
- [Supervision reference pending client evidence]
- Verified
- Not yet verified
Pending client evidence Needed: Current supervision evidence, the supervised entity and premises, or a documented basis for another supervisor or out-of-scope status.
No link is shown, because no verified destination exists yet.
—
Contact
Speak to Dukes
Prefer to be guided? Open the Dukes Receptionist. It is an automated route that collects details for a person to follow up.
